Responsible Gaming
at ac65 — Play Smart,
Play Safe
ac65 is committed to providing a safe, fair, and enjoyable entertainment environment for all players in Bangladesh. Our responsible gaming framework gives you full control over your play — including deposit limits, time-out features, and self-exclusion tools — so that gaming remains a source of fun, never financial stress.
Gaming Is Entertainment,
Not a Financial Strategy
At ac65, responsible gaming is not an afterthought — it is a core principle embedded in everything we do. We believe that online betting and casino games should always be a leisure activity enjoyed with full awareness of the risks involved. We are committed to giving every player in Bangladesh the tools, information, and support they need to stay in control.
The ac65 platform is strictly available to adults aged 21 years and above. Every account registered on ac65 is subject to identity verification to confirm age eligibility. We take underage gambling extremely seriously and have zero tolerance for any attempt to circumvent this requirement.
We encourage all players to treat gambling as entertainment with a pre-set budget — not as a way to earn money, recover losses, or solve financial problems. If at any point gambling stops being enjoyable, our support team is available around the clock to help.
Six Pillars of Responsible Play at ac65
These principles guide every responsible gaming decision ac65 makes and reflect our duty of care to every player across Bangladesh.
Age Verification — 21+ Only
All new accounts on ac65 must pass identity and age verification before full platform access is granted. Players must be 21 years of age or older to register, deposit, place bets, or claim bonuses. No exceptions are made regardless of circumstances.
Deposit Limits
ac65 allows players to set daily, weekly, and monthly deposit limits on their accounts. Once a limit is set, it takes effect immediately and cannot be increased for a mandatory cooling-off period of 7 days. Limits can be reduced at any time without delay.
Session Time Limits
Players can set session time reminders that alert them when they have been playing continuously for a defined period. Reminders can be configured to appear every 30, 60, or 120 minutes. Session limits help prevent extended unplanned play driven by excitement or habit.
Time-Out Periods
If you need a short break from gambling, ac65 offers time-out periods of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is suspended and no betting or deposits are possible. Time-outs can be activated instantly from your account settings or by contacting support.
Self-Exclusion
For players who need a longer break or wish to stop gambling entirely, ac65 provides a self-exclusion facility. Self-exclusion periods range from 6 months to permanent closure. Once activated, self-exclusion cannot be reversed during the selected period, and no marketing communications will be sent.
Dedicated Support & Guidance
ac65's responsible gaming support team is available 24/7 via live chat and email. Our team can help you activate any protective tool, discuss concerns about your gambling behaviour, provide referrals to professional counselling resources, and process account closures without delay.
Your Protection Toolkit — How Each Tool Works
Every tool listed below is available to all registered ac65 players at no cost. Activate them via your account settings or by contacting our support team at [email protected].
Daily Deposit Limit
Set a maximum amount you can deposit into your ac65 account within any single calendar day. Once reached, deposits are blocked until the next calendar day resets the counter. Applies to all payment methods including bKash, Nagad, Rocket, and Upay.
Takes effect: ImmediatelyWeekly Deposit Limit
Restrict your total deposits across any rolling 7-day window. Weekly limits are ideal for players who prefer to manage their gaming budget on a week-by-week basis rather than daily. Increases to weekly limits require a 7-day cooling-off period before activation.
Takes effect: ImmediatelyMonthly Deposit Limit
Place a ceiling on total deposits within any calendar month. Monthly limits provide the broadest view of spending and are recommended for players who want to ensure their gaming expenditure remains proportionate to their monthly income or entertainment budget.
Takes effect: ImmediatelySession Time Reminder
Receive an on-screen notification after a defined continuous gaming session — configurable to 30, 60, or 120 minutes. The reminder prompts you to review your activity and decide whether to continue. It does not automatically end your session but ensures you are making a conscious choice to keep playing.
Takes effect: Next sessionTime-Out / Cool-Off
Temporarily suspend your account for 24 hours, 48 hours, 7 days, or 30 days. During a time-out, login is blocked, deposits are refused, and all promotional communications are paused. To activate, go to Account Settings > Responsible Gaming, or contact [email protected].
Takes effect: ImmediatelySelf-Exclusion
Permanently or long-term close your ac65 account. Choose from 6 months, 12 months, 2 years, 5 years, or permanent exclusion. Self-exclusion is irreversible for the selected duration. All marketing is stopped, your account balance is reviewed, and re-registration during the exclusion period is prohibited.
Takes effect: Immediately| Tool | Available Periods / Amounts | Takes Effect | Can Be Increased / Reversed? |
|---|---|---|---|
| Daily Deposit Limit | Any amount in BDT (e.g., ৳500 – ৳50,000) | Immediately | Increase: 7-day cooling-off. Decrease: Immediate. |
| Weekly Deposit Limit | Any amount in BDT | Immediately | Increase: 7-day cooling-off. Decrease: Immediate. |
| Monthly Deposit Limit | Any amount in BDT | Immediately | Increase: 7-day cooling-off. Decrease: Immediate. |
| Session Time Reminder | 30 min / 60 min / 120 min | Next session | Yes — adjustable at any time. |
| Time-Out / Cool-Off | 24 hours / 48 hours / 7 days / 30 days | Immediately | No — cannot be shortened once activated. |
| Self-Exclusion | 6 months / 12 months / 2 years / 5 years / Permanent | Immediately | No — irrevocable for the selected period. |
Recognising the Warning Signs of Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in yourself. The questions and warning signs below are intended to help players reflect honestly on their gambling behaviour. If several of these points resonate with you, we strongly encourage you to contact our support team or consider activating a time-out or self-exclusion.
Practical Guidelines for Enjoying ac65 Responsibly
Following these guidelines will help you maintain a healthy relationship with gaming and ensure that betting on ac65 remains a positive experience.
Set a Fixed Entertainment Budget
Before you start playing, decide on a fixed amount you are comfortable spending as entertainment — similar to a cinema or dining budget. Never exceed this amount and do not replenish it if it runs out. Only gamble with discretionary income, never with essential funds.
Use a Timer for Each Session
Decide in advance how long you will play and set a timer. When the timer ends, stop — regardless of whether you are winning or losing. Taking regular breaks helps you maintain perspective and prevents the mental fatigue that often leads to impulsive decisions.
Play for Fun, Not Profit
Approach every gaming session as entertainment, not as a strategy to generate income. Wins are enjoyable bonuses, not expected outcomes. Accepting that losses are a normal and statistically inevitable part of gambling helps you maintain a balanced attitude toward your results.
Never Chase Your Losses
If you have reached your session budget and are still in a loss position, stop. Placing additional bets to recover previous losses is a statistically ineffective strategy that almost always results in larger net losses. Accept the result and return another day with a fresh budget.
Avoid Playing When Stressed or Tired
Emotional states such as stress, anxiety, frustration, or fatigue significantly impair decision-making and can lead to impulsive bets that you would not otherwise place. If you are not in a calm and rational frame of mind, it is always better to step away from the platform.
Talk to Someone You Trust
If you feel that your gambling behaviour is becoming a concern, talk to a trusted friend, family member, or professional counsellor. Sharing your concerns openly is often the most effective first step toward regaining control. ac65's support team can also provide confidential guidance and referrals.
Keeping Under-21s Safe from Gambling
ac65 maintains a strict 21+ age policy and takes extensive measures to prevent minors from accessing the platform. Age verification is required before any player can deposit funds, place bets, or claim bonuses.
If you share a device with younger family members, we recommend using parental control software to prevent access to gambling websites. Several free and paid options are available for all major browsers and operating systems. Additionally, always log out of your ac65 account when you have finished playing and ensure your login credentials are kept private.
If you suspect that a minor has accessed or registered on the ac65 platform, please contact us immediately at [email protected]. We will investigate and resolve the matter without delay.
Warning signs that a minor may be accessing your account
If any of these signs are present, change your account password immediately and contact [email protected]. Our team will assist you in securing your account and reviewing recent activity.
Need Support? We Are Here for You
Whether you want to activate a limit, take a break, or simply talk to someone about your gambling, the ac65 responsible gaming team is available 24 hours a day, every day of the year.
Contact Our Responsible Gaming Team
Our dedicated responsible gaming support staff are trained to handle all enquiries with sensitivity, confidentiality, and without judgement. You can reach us through any of the channels below. All responsible gaming requests are treated as priority and actioned without delay.
How to activate tools quickly
Alternatively, email [email protected] with your account username and the tool you wish to activate. Our team will process the request on your behalf within the hour.
Play Responsibly — Enjoy ac65 on Your Own Terms
Explore our full range of cricket betting, live casino, slots, and more — all on a platform that puts your safety and wellbeing first. Use our tools to play within your limits and keep gaming fun.